I work at coffee shop for those of you that don't know. It's an unbelievably great job. I have fun and I work with really great people that are unique and intelligent. The pay is good for starting at bottom level and then add on tips and it's actually pretty dang nice. Not to mention the great FULL BENEFITS I get for PART TIME. It's a great job, I love it.
We have many many people that return daily, most them are known by name by at least one of the employees. We love our regulars and they love us, for the most part anyway. We remember their names and their drinks so we call out their name and someone makes the drink no matter what's going on. Belinda is beautiful and has a very complex drink, Stan is so filled with joy he reminds me of Christmas no matter what the season, The Chai Lady (read: Karry) who although she is as friendly as the rest has too outrageous of a drink not to mention it every time she comes through, Nicholas says the sweetest things to me I just have about ever heard, Shelly loves her foam, and Robert doesn't say much but I know his drink when he pulls into the drive-through before he's even said anything. I love these people and they make my job worthwhile.
Then there are the people who come in and make me want to give up on all of humanity.
The Frapp B*tch - She finally stopped coming because all though the customer is always right and the company protocol demands our politeness there are loopholes. She came through several times when I first got the job and was just awful to me from the start and had me distressed and flustered. One time because I said "Light Ice" instead of "Extra Ice", after taking her money I peeked around the corner to see who was making the frapp and there I see my morning drive-through-buddy pooring the thickest frapp I have to this day ever seen. It was nearly all white from all the ice. My buddy just smiled at me and said "Looks like she won't be getting all those extra shots." as he spooned out half of the thick mixture into her venti cup. He was my saviour.
1. Don't come looking for trouble from the people that are making what you're about to consume.
2. Don't yell at one employee absurd accusations against another employee because they don't care and no they won't tell the other employee or the manager. (Happened my first day. Jerked yelled at me for Monica "dipping her fingers" in his 200 degree drink.)
3. "On Ice", "Iced", and "Blended Ice" are not at all the same!
4. "White Mocha" is actually the same as "White Chocolate Mocha". I swear to god, stop correcting me!
5. Don't call your server/waiter/barista/whatever an idiot when you're asking him/her to do something that is not their job and they don't do it or, they don't fetch you things while they're talking to other customers.
6. You get a new drink for free without yelling. In fact just say it's wrong and you get a free drink.
7. We don't give out Recovery Certs/coupons because we're sorry or as a reward for your bitchiness. We give them out so we don't have to deal with you.
8. Tip when your sever does well! I get awesome tips but the days I'm really on a roll and kicking butt and I'm feeling ecstatic I NEVER get tipped!